Coaching, Feedback & Performance Conversations
Help managers move beyond giving instructions by using coaching questions, clear expectations, observation-based feedback, and structured follow-up to improve employee capability and accountability.
Duration
6 hours
Level
Intermediate
Course Type
Standard Course
WORKSHOP FORMAT
Onsite / Online / Hybrid
Main Business Outcome
Improve performance conversations and build greater employee ownership and capability.
Target Audience
Managers, supervisors, team leaders, HR business partners, mentors, and internal coaches
Learning Outcomes
- Decide when to coach, direct, support, or give feedback.
- Ask questions that encourage reflection and ownership.
- Deliver specific positive and corrective feedback.
- Create development actions and follow-up commitments.
Skills Learned
Key Topics
- Coaching mindset
- question models
- expectations
- observation-based feedback
- defensive responses
- development plans
- follow-up
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