Conflict Resolution & Difficult Conversations
Address disagreement early and constructively. Participants learn to prepare difficult conversations, manage defensiveness, listen for underlying concerns, de-escalate tension, and reach workable agreements.
Duration
6 hours
Level
Intermediate
Course Type
Standard Course
WORKSHOP FORMAT
Onsite / Online / Hybrid
Main Business Outcome
Reduce recurring tension and improve the speed and quality of conflict resolution.
Target Audience
Managers, HR, team leaders, project managers, customer-facing staff, and cross-functional teams
Learning Outcomes
- Identify sources and patterns of workplace conflict.
- Prepare clear, respectful, and evidence-based messages.
- Listen and respond without escalating defensiveness.
- Agree on actions, boundaries, and follow-up.
Skills Learned
Key Topics
- Conflict sources
- preparation
- facts and impact
- listening
- defensive reactions
- de-escalation
- agreements
- follow-up
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