Emotional Intelligence & Empathetic Leadership
Help leaders understand and manage their own emotions while reading team needs, listening actively, creating psychological safety, and adapting communication to different people and situations.
Duration
6 hours
Level
Intermediate
Course Type
Standard Course
WORKSHOP FORMAT
Onsite / Online / Hybrid
Main Business Outcome
Improve trust, engagement, and the quality of manager–employee relationships.
Target Audience
Managers, supervisors, team leaders, HR professionals, and emerging leaders
Learning Outcomes
- Increase awareness of emotional triggers and behavioral impact.
- Practice active and empathetic listening.
- Respond constructively to employee emotions and needs.
- Create a more trusting and psychologically safe team environment.
Skills Learned
Key Topics
- Emotional intelligence
- triggers
- self-regulation
- empathy
- listening
- motivation
- psychological safety
- adaptive communication
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